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ATM/Debit Card Blocked/Not Working

Business Hours: (202) 832-5100, option 1
After Business Hours: (202) 832-5100, option 1, press 2, and press 1

If fraud is detected on your card, Falcon Fraud, our fraud prevention vendor will call you, but may not leave a message. If you experience issues, please call the numbers listed above to be directed.

It is important to answer the call, otherwise your card will be blocked. If your card was blocked and you did not receive a phone call, please ensure that your information is up-to-date on Online Banking.


Visa Credit Card Blocked/Not Working

Business Hours: (202) 832-5100, option 1 or 1-800-600-5249
After Business Hours: 1-800-600-5249

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