Securing your Online Visit
TEFCU's website and Online Banking have been optimized for viewing within certified browsers. Browsers that are certified have passed our security testing. By using an unsupported browser, you may not be able to view and take full advantage of all the features within Online Banking and our website. See below for a list of recommended browsers.
- Windows Internet Explorer 11.0
- Mozilla Firefox 46.0.1
- Safari 9.1
TEFCU uses software that incorporates full RSA data encryption to ensure security and privacy of transactions. TEFCU requires the use of a secure browser to access your account online. Your browser must be equipped with SSL (Secure Socket Layer) with 128-bit encryption to communicate with TEFCU's servers.
Protecting the confidentiality of your information over the Internet is of the utmost importance to TEFCU. Anyone surfing our website will be in a secure environment. The use of a secure browser provides Secure Socket Layer (SSL) protocol protection. SSL utilizes public key cryptography.
Online Banking ID & Password
The safety of your Online Banking session begins with you. Your password is critical to the security of your Online Banking session, so never share your Online Banking ID or password with anyone. For added security, if a password is entered incorrectly three times, we automatically lock your account from Online Banking, Mobile Banking, and Tele-Connect.
For your password, it is best to select a random combination of letters and numbers than to choose something identifiable such as your mother's maiden name, the name of your children, the name of your pet, your house number, or your birthday. We also recommend that you do not auto save your password in your browser or mobile device. TEFCU employees do not have access to your password.
Should your account become locked out, you will need to answer the security question correctly or contact TEFCU at (301) 289-9800, option 1 to reset your account. We recommend that you always log out when you have completed your session/transactions within Online Banking or Mobile Banking.
For additional security, TEFCU uses a Timeout Feature within Online Banking and Mobile banking. This setting will automatically log you out after a pre-set period of inactivity.