Contact Us

We want to hear from you!  If you have any comments, concerns, or suggestions, please contact us with the methods listed below. Our goal is to respond within 48 hours.

Call Us

Call us during business hours at: (301) 289-9800 or (800) 722-8068

Tele-Connect: (202) 526-8414 or (800) 228-8772

Write Us

Attn: Member Services
PO Box 509
Greenbelt, MD 20768-0509

Fax Us

  • eFax (Member Services) (301) 576-7392
  • eFax (Lending) (301) 576-3843
  • eFax (Recovery/Collections) (301) 576-5484

Contact Form

PLEASE NOTE: When emailing TEFCU, do not include any account information or personal identifying information such as the following*:

  • Account Numbers
  • Social Security Numbers
  • PIN/Password/Usernames
  • Credit Card, Debit Card, or ATM Card Numbers
  • Account Balance Information
  • Credit Report
  • Payment History
  • Address
  • Birth Date
  • or any other identifying information

 * TEFCU will never ask for this type of information via email/text correspondence. If you receive an email/text from TEFCU or send an email/text to TEFCU with any of the above information, please contact us immediately at (301) 289-9800, option 1 to take appropriate security measures to safeguard your account.

Full Name

Email Address

Phone Number


Card Issues

For lost or stolen Visa Debit Cards:

Please call (800) 754-4128 (within US) / (909) 941-1398 (outside U.S.) as soon as the Visa debit card loss is discovered.

For ATM/Visa debit card not working/blocked:
(301) 289-9800, option 1 

After Business Hours: (301) 289-9800, option 1, press 2, and press 1

For lost or stolen Visa Credit Cards:

Please call (800) 299-9842 (within US) / (410) 581-9994 (outside U.S.) as soon as the Visa credit card loss is discovered.

For Visa credit card not working/blocked:
(301) 289-9800, option 1 or 1-800-600-5249

You are leaving Transit Employees Federal Credit Union's (TEFCU) website and entering a third-party website unaffiliated with TEFCU. TEFCU is not responsible and takes no responsibility for products, services, overall website content, security, or privacy policies on the external website you are entering or any external third-party website. The third party website is responsible for their content and offerings on their site, and their level of security may be different from ours. TEFCU's privacy policy and security policies do not apply to the external third-party website. Please refer to the website's policies and terms of use for details.