We want to hear from you! If you have any comments, concerns, or suggestions, please contact us with the methods listed below. Our goal is to respond within 48 hours.
PLEASE NOTE: When emailing TEFCU, do not include any account information or personal identifying information such as the following*:
- Account Numbers
- Social Security Numbers
- Credit Card, Debit Card, or ATM Card Numbers
- Account Balance Information
- Credit Report
- Payment History
- Birth Date
- or any other identifying information
* TEFCU will never ask for this type of information via email/text correspondence. If you receive an email/text from TEFCU or send an email/text to TEFCU with any of the above information, please contact us immediately at (202) 832-5100, option 1 to take appropriate security measures to safeguard your account.
For lost or stolen Visa Debit Cards:
Please call (800) 754-4128 (within US) / (909) 941-1398 (outside U.S.) as soon as the Visa debit card loss is discovered.
For ATM/Visa debit card not working/blocked:
(202) 832-5100, option 1
After Business Hours: (202) 832-5100, option 1, press 2, and press 1
For lost or stolen Visa Credit Cards:
Please call (800) 299-9842 (within US) / (410) 581-9994 (outside U.S.) as soon as the Visa credit card loss is discovered.
For Visa credit card not working/blocked:
(202) 832-5100, option 1 or 1-800-600-5249