Credit Card Frequently Asked Questions
When will I receive my new TEFCU credit card (TCC)?
You will receive your new TCC after Monday, June 29, 2020.
When will I be able to start using my new TCC?
You will be able to use your new TCC beginning on Monday, July 13, 2020 after activating your TCC. Please destroy your old card on Monday, July 13, 2020.
When and how will I be able to activate my new TCC?
You may activate your card immediately upon receipt by calling (800) 290-7893. You must call from the phone number we have on file to activate your TCC. The activation system is free and available 24-hours a day, seven days a week. When you call to activate your TCC, you will be prompted to enter personal information, which will be verified with the information existing on your TEFCU account.
When will my old TCC stop working?
Your old TCC will no longer work beginning on Monday, July 13, 2020 and thereafter.
What will be different on my new TCC?
Your credit card number, expiration date, and CVV (3-digit security code on the back of your card) will change. Please be sure to provide your new credit card number, expiration date, and other applicable information to health clubs, utility companies, internet service providers, or other merchants where your card number is saved on file.
Additionally, your TCC has been redesigned to be more modern and easily distinguishable from your TEFCU debit/ATM card. All card information including your name, credit card number, expiration date, and CVV will print on the back of the card.
Do I need to notify recurring vendors that my credit card information has changed?
Yes, you will need to contact vendors to update recurring credit card information with your new credit card number, expiration date, and other applicable information.
What will happen to my existing balance?
Your existing balance will automatically transfer to the new credit card number.
What if I have a dispute or chargeback on transactions used with my old TCC after Thursday, July 9, 2020?
Contact a Member Services Representative by calling (301) 289-9800, option 1.
I'm currently enrolled in eZCard. Will I still have access to eZCard?
You will have access to eZCard until Thursday, July 9, 2020. Be sure to download your current and previous credit card statements prior to, but no later than Thursday, July 9, 2020.
How do I view my transactions remotely?
Your new TCC will be integrated with Online and Mobile Banking. You may view your transactions through Online and Mobile Banking.
TEFCU also offers mobile texting account alerts, which is another way to receive your transaction history on the go. Beginning Monday, July 13, 2020, enrollment is required through Online Banking. To learn how to enroll, visit our website at www.tefcu.org and search for “Mobile Texting Account Alerts”.
How will I receive my statement?
If you are currently enrolled in TEFCU's e-Statement, you will receive your credit cards electronically, which will be accessible through Online Banking. If you are not enrolled in e-Statement, you will receive paper statements. We encourage you to enroll in e-Statement to avoid the $2.00 paper statement fee.
How do I enroll in e-Statement?
Beginning Monday, July 13, 2020, enroll in e-Statement through Online Banking.
What will happen to my ScoreCard Rewards points?
Per the credit card statement notice received in March, ScoreCard Rewards has been terminated and your bonus points have expired. You have until Sunday, May 31, 2020 to redeem your points.
Will my new TCC offer rewards?
Yes, you will transition to a new rewards program. TEFCU Rewards will be redeemable no later than October, 2020 (you will begin to accumulate points beginning on Monday, July 13, 2020). Your new TEFCU Rewards points will be redeemable for merchandise, gift cards, travel, and cashback rewards.
Will the payment remittance address change?
Effective Monday, July 6, 2020, payments must be sent to the following address:
Attn: Member Services
2440 Market Street, NE, Suite 901
Washington, DC 20018
How can I make a payment?
We accept payments by mail (at the address listed above), in branch, and by phone (a fee will apply).
What if I have an ACH payment scheduled to post after the new TCC is usable (Friday, July 10, 2020 and thereafter)?
The payment will not draft an you will not be penalized as a result. You must contact us for payment options on or before Monday, July 6, 2020.
What if I did not receive my new TCC?
If you did not receive your new TCC on or after Friday, July 10, 2020, contact a Member Services Representative at (301) 289-9800, option 1 or send us an email at firstname.lastname@example.org.
What number will I call to report my new TCC lost or stolen?
You will call (888) 297-3416 to speak to a Lost/Stolen Fraud Center Representative.
What number will I call if I have credit card concerns or issues (not related to lost/stolen)?
You will call (301) 289-9800, option 1 to speak to a Member Services Representative.
Last Updated: Wednesday, June 10, 2020. Updates are highlighted.