Privacy Policy

Who is providing this notice?

TEFCU is committed to protecting the privacy of our members. Under federal law, TEFCU is required to give you this privacy notice. It describes TEFCU's privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal information and sometimes nonpublic information from us as we conduct the business of the credit union.


Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies.

Nonaffiliates: Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Joint Marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

What does TEFCU do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product and/or service you have with us. This information can include social security numbers, names, addresses, and credit histories. When you are no longer our member, we can continue to share your information as described in this notice. All financial companies need to share some personal information of their members to run their everyday business. In the section below, we list the reasons financial companies can share their member’s personal information, the reason TEFCU chooses to share, and whether you can limit this sharing.

Reasons TEFCU can share your personal information:

In order to provide financial services to you, we share certain information about you with our affiliates and third party service providers. However, we limit any information sharing to the extent necessary to service your account. If we share your information, it is with the intent of bringing you quality services, more choices, and greater convenience. Information we may have about former members is generally only shared or disclosed if required to enforce or administer an account or as required by law.

While we may offer financial products and services on behalf of our affiliate(s) or third parties, TEFCU always controls the member information used to make such offers.

TEFCU does not sell or share any member information with nonaffiliated third party marketers offering their products and services.

For our everyday business purposes, such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus, TEFCU needs to share information with our service providers, including the following: data processing companies, financial and marketing consultants, check, ATM and other payment processing companies, payment networks, loan service providers, insurance companies, collection agencies, and credit reporting agencies. These service providers act on our behalf and have agreed in writing to keep the information we provide to them confidential. We share the following categories of information with third party service providers depending on the specific services provided:

  • Member Information (name, address, and account number)
  • Account Information (type of account(s), account balances, and transaction history)
  • Transaction Information (dates, amounts, locations, and type of transactions)


If you should have any questions regarding the use of your nonpublic and/or personal information, which TEFCU collects in conducting the daily business of the credit union, please call TEFCU during normal business hours at (301) 289-9800, option 1.

How does TEFCU protect my personal information?

TEFCU maintains strict policies and security controls to assure that your nonpublic information, in our computer systems and files, is protected.

To protect your personal information from unauthorized access and use, TEFCU uses security measures that comply with federal law. These measures include computer safeguards and secured files in our buildings. TEFCU has established security controls and procedures to safeguard the information you provide us and the information we collect about you. Any information exchanged between TEFCU and our membership via the Internet relies on industry standard 128-bit SSL (Secure Sockets Layer) encryption. Electronic mail by itself is generally not a secure method of communication. If we ask you for information other than your name, address, e-mail address, and phone number via the Internet, it will be obtained using 128-bit SSL encryption.

TEFCU employees do have access to your information in order to provide services to you. However, our employees’ access is restricted to their need to know such information or as necessary to conduct a transaction or respond to your inquiries. All employees are trained to respect the privacy of our members.

How does TEFCU collect my personal Information?

TEFCU only collects relevant member information as the law allows or requires us to collect in order to establish and maintain your account(s) and services. We may collect personal information about you which is considered “nonpublic”. The nonpublic personal information we collect varies depending on the accounts and services you request and use. We collect information about you from the following sources:

Application Information: We retain personal information we receive from you on any application you provide for deposit accounts, EFT services, ATM cards, VISA® debit cards, credit cards, consumer loans, and real estate loans. Application information includes: name, address, social security number, and credit history.

Transactions: Any time you make a transaction on one of your accounts, including ATM transactions, loan advances, transactions made over the phone or at a branch, we retain the transaction information. This includes, but is not limited to, your member account number, the date, amount, and location of the transaction.

Credit Reports: When we evaluate your application for an account or service, we may request a credit report about you from a consumer reporting agency. We retain the personal and credit history information about you and we may use it to evaluate your eligibility for account services requested or offered.

Online: We obtain information online when you visit our website, This includes information you send to us by e-mail.

Why can’t I limit all sharing?

Federal law gives you the right to limit only the following:

  • sharing for affiliates’ everyday business purposes (information about your creditworthiness)
  • affiliates from using your information to market to you, and
  • sharing for nonaffiliates to market to you.

State laws and individual companies may give you additional rights to limit sharing.

TEFCU may share any nonpublic information of yours in response to a lawful request issued by a court, government agency, or regulatory authority or as permitted by law in order to administer or enforce your account. We may also share our experience information about you with credit bureaus. Our reporting to credit bureaus is governed by the Fair Credit Reporting Act, which affords you the right to make sure your credit bureau reports are accurate.

Protecting your own Privacy 

TEFCU recommends that our members take the necessary precautions to protect their own privacy. The following are methods members can take to prevent disclosure and unauthorized use of their account and personal information:

  • Never provide personal information, such as your social security number, account or credit card information over the phone unless you have initiated the call.
  • Ensure that your computer has the most current virus detection and/or firewall protection.
  • Safeguard your ATM, credit and debit cards.
  • Memorize Personal Identification Numbers (PINs) and abstain from writing PINs, social security numbers and credit card numbers where they can easily be found.
  • Keep your financial records and personal information in a secure location.
  • Review your account statements regularly and report any suspicious activity.
  • Check your credit once a year.
  • Carry your Social Security Card only when necessary.
  • Cancel unused credit cards.
  • Shred unused preapproved credit card offers, credit card receipts, cancelled checks, pay stubs and financial documents.
  • Report lost or stolen checks, credit and debit cards immediately

We reserve the right to make any amendments deemed necessary to our Privacy Policy at any time.

You are leaving Transit Employees Federal Credit Union's (TEFCU) website and entering a third-party website unaffiliated with TEFCU. TEFCU is not responsible and takes no responsibility for products, services, overall website content, security, or privacy policies on the external website you are entering or any external third-party website. The third party website is responsible for their content and offerings on their site, and their level of security may be different from ours. TEFCU's privacy policy and security policies do not apply to the external third-party website. Please refer to the website's policies and terms of use for details.